Refund policy

Return & Refund Policy

At Ayaa Botanicals, we want you to feel completely confident in every product you bring into your daily rituals and routines. If something isn't quite right, we'll sort it out!

The Short Version

  • 30 days from delivery to request a return
  • Returns should be unopened and unused
  • If you have tried once and you really don't like it (surely not!) we will accept the return if most of the product remains
  • Returns are free, we cover the shipping
  • Choose a refund or store credit, whichever suits you
  • Arrived damaged, faulty, or wrong? We'll replace or refund it asap

Returns

You have 30 days from the date of delivery to request a return on any Ayaa Botanicals product.

You're welcome to return an opened item as long as most of the product remains, and it's in the original packaging.

Once your return is approved, shipping is on us.

To start a return:

  1. Go to your order confirmation and follow the instructions provided
  2. We'll send you a prepaid return label and simple instructions via email
  3. Pop it in the post via the available drop off locations and that's it

Refunds & Store Credit

Once we receive your return, it's your choice: a refund to your original payment method, or store credit to put towards your next order. Refunds typically take 3 days to reflect, depending on your bank or card provider. Store credit is issued instantly once your return is processed.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, something's not performing as it should, or we've simply sent you the wrong item, that's on us, and we'll make it right as quickly as we can by offering an immediate replacement or full refund, no return necessary.

To report an issue:

  1. Email CustomerCare@ayaabotanicals.com within 30 days of delivery with your order number
  2. Send us a quick picture. It helps us to understand what happened and work with our logistics and manufacturing partners to ensure it doesn't happen again.
  3. We'll confirm your replacement or refund within 2 working days

A Few Things Worth Knowing

  • These rules apply to full-priced and sale items alike, unless stated otherwise at checkout
  • Gift cards are non-returnable
  • If you received your order as a gift, reach out to us directly and we'll find the best solution for you: CustomerCare@ayaabotanicals.com

Questions?

We know policies can feel a bit formal, if anything here is unclear, or your situation doesn't quite fit the boxes above, just email us at CustomerCare@ayaabotanicals.com. There's always a real person on the other end, happy to help.